We want you to love what you ordered. If something is not right, you can return most items within 30 days of delivery for a refund or exchange.
1. Return window
You have 30 calendar days from the date your order was delivered to request a return. Requests made after 30 days may be declined.
2. Conditions for returns
- Items must be unused and in the same condition you received them.
- Original packaging, labels and all accessories must be included.
- Items marked as final sale cannot be returned.
3. Non-returnable items
- Personal care / hygiene products that have been opened or used.
- Gift cards and downloadable / digital products.
- Items damaged by misuse, mishandling or unauthorized modification.
4. How to start a return
- Contact us through the contact page with your order number and the item(s) you wish to return.
- Our team will confirm eligibility and provide return instructions (RMA number and return address).
- Pack the item securely, include all accessories, and ship it back with the RMA number clearly visible on the package.
5. Refunds
- Once your return arrives and passes inspection, a refund is issued to your original payment method.
- Refunds are typically processed within 5–10 business days after inspection. Your bank may take additional time to show the refund on your statement.
- Original shipping costs are non-refundable.
6. Return shipping
- Return shipping costs are the customer's responsibility, unless the item arrived damaged, defective or incorrect.
- For damaged, defective or incorrect items, we will cover the return shipping and ship a replacement free of charge when available.
7. Exchanges
If you would like to exchange an item for a different size, color or model, start a return as described above and note the item you want. We will confirm availability and send the replacement once the original is received.
8. Questions
If you have any questions about this policy, please reach out via the contact page — we are happy to help.